Terms and Conditions


1 – Previous Considerations The present legal conditions regulate the legal use of the site www.terrascape.pt. These general conditions regulate the access and use that the website owner share for free to the Internet users. The Access to it implies the acceptance of these general conditions. The use of the web, asking for information or ordering something implies full acceptance of this conditions.

2 – Website Use The User agrees to use the website, services and contents diligently, correctly and lawfully and, in particular, the user agree in not deleting or manipulating copyright and other identifying data of the rights of the incumbents incorporated in the content, or any other information mechanisms that the contents may contain.

3 – Property Texts, pictures, logos, distinctive signs, sounds, animations, videos, source code and the rest of contents in this Website are www.terrascape.pt property, or has in some cases, the right of use and exploitation of them, and they stand as works protected by the law of intellectual property in force. Any retransmission, distribution, reproduction or storage, total or partial, of the contents hosted in this Website is not allowed except with previous consent of from the web site owner. However, users are allowed to reproduce or store the Website contents for they exclusive personal use, It’s expressly forbidden to reproduce items or contents of this website, conducted for profit or commercial purposes.

4 – Links Responsibility The company responsible for the Website, accepts no responsibility for the services and/or information provided in other sites linked to this site. www.terrascape.pt does not exercise any control or supervision over the links…the use of links to other websites is not, in any way, responsability of nor owned by www.terrascape.pt. Visitors to such website links are advised to act with caution and consult existing legal conditions therein

5 – Responsibility exclusion www.terrascape.pt can not be held responsible for the use of content or information generated by third parties. Also, it is not responsible for loss of information, damages that may result to the user, possible service outages, nor for problems caused by lack of interaction between users and visitors in these situations.


6 – Legal Conditions for purchase at www.terrascape.pt The present legal conditions regulate the legal use of the site www.terrascape.pt,

7 – Applicable regulations The present electronic contract is held under the Portuguese legislation and in particular down the legal regime imposed by law Decreto-Lei n.º 7/2004, de 7 de Janeiro of the Autoridade Nacional de Comunicações (ANACOM). Electronic contract will not be filed by a third party and completion language will be Portuguese. The present general conditions can be stored and reproduced at any time by the user who makes a purchase using the options in their browser and must be accepted before payment.

8 – Purchasing process To purchase in www.terrascape.pt you should follow the following process: 1º – Select the desired products from the available on our Website. 2º – Once selected the product/products that you wish to purchase click on “Add to cart”, now the product is in your cart, If you want you can continue adding more products to your shopping cart. 3º – Once the product selection is finished, a summary will appear with the selected items. Finally, to continue with your order you must click on “Check Out”. 4º – To finish the process You should be identified with the data from your user account or completing the registration form, if you are not yet a registered user. 5º- Finally you must choose the payment method of your order between the ones available. www.terrascape.pt disclaims any responsibility for the problems arising from the use of this platforms.

9 – Governing law and jurisdiction This Website is governed by the Portuguese legislation. The parties submit, at its option, to resolve conflicts and to waive to any other jurisdiction, to the courts of Oeiras (Portugal).

Shipping & Returns


We ship immediately if items are in stock, if not, you will not be able to make your order.

Delivery time for domestic shipping (Portugal) is 24/48h, for Spain is 24/48h and will be sent by MRW express service and between 4 to 8 days (depending the country local services) for European countries shipping using national carrier. For countries outside Europe, could take 10 to 20 days.  Shipping cost depends on the destination country and carrier and will be show after country selection in the online order process.

For the items that are lost or stuck in the custom services of your country (islands and/or outside Europe) will be considered as sent and will be neither refunded nor replaced.

Return Items online Ordered

Return option:

We offer 15 days for returning orders purchased in our online store and money for items value will be refunded. To proceed for a refund of any item bought in our online store, first we need to receive them in our facilities. Once received and inspected that they are in good conditions, we will proceed for a refund process. Refunds are issued based on the payment method used at the time of purchase. Please note that we will NOT refund shipping cost.

 Warranty process and defects:

Our products have 3 years warranty.

If the product purchased in our online store is defective, it will be replaced by a new one of the same model. In order to replace any defective item purchased from our online store, we must first receive it at our facility. Items to be returned must be shipped with the original receipt. Once received and inspected, we will send the new replacement item. If the respective model is no longer for sale, the purchase value will be refunded or a credit will be given for the purchase of another item that is sold in our online store. Please note that we do not refund the cost of shipping costs paid on your order.

Return address:

Rua Inácio Duarte 1A
2790-266 CARNAXIDE